Frequently Asked Questions

Aby mohol byť cashback pripísaný, musí byť aktivovaný. Pre aktiváciu cashbacku otvorte bočnú ponuku -> „Platobné a propagačné kódy“ -> 'Vydať hotovosť'. Oproti položke „Cashback“ sa zobrazuje „Neaktivované“. Kliknite na toto tlačidlo a na stránke cashback kliknite na „Aktivovať“. Potom sa zobrazí pole pre zadanie e-mailovej adresy. Zadajte svoju e-mailovú adresu a potvrďte ju prostredníctvom prehliadača kliknutím na odkaz. Po úspešnom potvrdení bude cashback aktivovaný.

Promo kód je ďalšou zľavou pre jednu alebo viac ciest. Ak ho chcete použiť, prejdite do Menu->Payment and promo->zadajte propagačný kód a kliknite na tlačidlo „Dokončiť“. Ak je promo kód zadaný správne, dostanete potvrdenie o jeho prijatí. Po aktivácii promo kódu sa zľava automaticky uplatní na hodnotu objednávky.

Každý promo kód má aktivačné obdobie a dátum vypršania platnosti. Všetky informácie o promo kóde sú uvedené v jeho popise. Ak ste do aplikácie zadali propagačný kód, obdobie na použitie množstva tohto propagačného kódu bude uvedené v aplikácii.

Promo kód môžete získať v poštovej zásielke, od svojich priateľov alebo v sociálnych sieťach na oficiálnych stránkach služby OnTaxi. Promo kódy nájdete aj na doskách vo vašej mestskej hromadnej doprave.

In the upper-left corner of the screen, you will see the Menu. Go to the “Payment and Promo” tab and select “Add a card”. Enter the required data and press “Add a card”. The card has been added! You can also add a card when you create a new order by pressing “Add a card” when you choose a payment method. Payment processing and security of card data storage are guaranteed by security certificates of our financial partner

Pri pridávaní karty platobná služba kontroluje relevantnosť vašej karty a otvorený internetový limit na uskutočňovanie platieb.

When you create an order, the sum for this ride is blocked on your card for further payment. However, the reserved amount of money is charged only in case the ride has happened, and the order status is “Done”. If the ride is canceled, that sum on card balance is unblocked, and the money is not charged. You can see that on the card balance. Funds are usually unblocked immediately, within a few minutes. But sometimes, it may take from 2 up to 11 banking days to unblock the funds. It depends on the bank.

If you faced such a problem, you need to contact the Support Service (in the mobile application, the item 'Menu' -> 'Support Service') and provide details of the ride. After the circumstances have been clarified with the driver, a recalculation and return of the required amount of money will be made for the specified ride.

Additional option “Driver” will help you to transport you and your car to the specified address. Another name for this option is “Sober driver”. It is needed when for some reason, you cannot get behind the wheel of your car, then you can select the additional “Driver” option when placing an order. In the comments, you need to specify brand, model, and the transmission type of your vehicle. Our driver will take you to the required address in your car.

A wagon is a type of car that has a large and roomy trunk. You can choose this car class if you need to transport some cargo, for instance, or several bags.

To receive a ride report, you need to add your email address to your profile and then confirm it following the link that was sent to the specified address. After that, enable the 'Trip report' option in the Menu, in the settings.

After placing the first order, you need to go to the Menu, select 'New order' option, and continue making orders.

If you have lost an item in the car of our service, you need to contact Support - go to the Menu and then Support in your app . The Support operators are going to contact the driver to clarify if the lost item is in the car. If the driver has your item, you will get it back.

In order to inform the customer support service about the problem, you need to select the item 'Menu' -> 'Support' in the app and write your feedback. We would like to note that all requests from users are recorded, the timing and content of responses are regularly checked by service managers.

We have a two-way rating system. After the order is complete, the trip is evaluated by both the passenger and the driver. If you receive a low feedback, it will affect your rating.

If everything was fine during the trip, there were no conflicts, but as a result, you got low feedback, you can contact Support and prove the feedback is unfair. The quality control department will deal with this situation and take appropriate measures to fix the rating.

The reasons may be driver’s problem with GPS or outdated coordinates. To determine the reasons more accurately and to eliminate them, please provide our Support with detailed information about the trip.

There are several factors that may affect location accuracy:

Weather. As the signal travels between the Earth and the satellites, bad weather, such as rain and storm, may weaken the signal, while in sunny and cloudless weather the signal will be better.

Buildings and structures. We live in cities full of tall buildings, that may affect the signal because buildings reflect it.

Phone location. We do not hold the phone in our hand all the time. In most cases, we put it in a pocket or bag, which may also reflect the signal. In this case, metal containers impact the signal mostly.

Network. Most phones receive location information through the network. If the network is low, location information cannot be obtained quickly.

GPS chip. If it is damaged, the phone may only receive location information through the network, which will make the accuracy worse.

We recommend turning location search to 'all sources' in the device settings.